Refund Policy

Returns, Refunds and Warranty

If you’re not totally satisfied with any part of your purchase or gifting experience from SimcoeAV.ca, please let us know within 30 days from your purchase. Our customer service team are fully trained to solve your problems quickly, efficiently and with as little fuss as possible and open 7 days a week for your convenience.   Please remember to keep all of your packaging and parts to allow us the opportunity to return the product for a full refund.

If you just have to send it back, we get it. Go ahead and give us a call (1.705.737.1195) or get in touch with us by clicking here and we’ll be happy to give you the tips and tricks you need to make your return quick and painless.  We’ll even pay the shipping on any return product you aren’t completely satisfied with that was purchased on SimcoeAV.ca

Every product sold on SimcoeAV.ca comes with a minimum of 1 year manufacturer’s warranty.  If any issues arise with your purchase contact us by phone or email and we can provide the details of your manufacturers warranty and assist in making the repair or replace process as smooth as possible.